Withdrawal Policy

1. Scope

This Withdrawal Policy applies exclusively to consumers.

For the purposes of this policy, a consumer is any natural person acting for purposes that are wholly or mainly outside their trade, business, craft or profession.

Business customers are not entitled to a statutory right of withdrawal unless such right is expressly required by mandatory law.

2. Right of Withdrawal for Consumers in the European Union

Consumers residing in the European Union may have the right to withdraw from a distance contract within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen (14) days after the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

3. Exercising the Right of Withdrawal

To exercise the right of withdrawal, consumers are encouraged to use the electronic withdrawal function provided on this website.

The function is accessible through the "Withdraw Contract" link and guides consumers through the withdrawal process electronically.

Upon successful submission, an electronic confirmation of receipt will be provided.

Consumers may also communicate their withdrawal through any other clear statement permitted by mandatory consumer protection legislation.

The use of the electronic withdrawal function is the fastest and most efficient method for processing withdrawal requests.

4. Effects of Withdrawal

If a valid withdrawal is exercised, payments received for the affected order will be reimbursed in accordance with mandatory consumer protection requirements.

Reimbursements will generally be made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold reimbursement until the goods have been returned or evidence of return has been provided, whichever occurs first.

Returned goods must be dispatched without undue delay and no later than fourteen (14) days after withdrawal has been communicated.

5. Exclusions

The statutory right of withdrawal does not apply where exclusion is permitted by mandatory consumer protection legislation.

This may include, without limitation:

• goods manufactured according to customer specifications;

• clearly personalized products;

• products specially sourced for a specific customer request;

• products excluded by mandatory statutory provisions.

 

ALSO NON-RETURNABLE ITEMS:

• Items marked as final sale or discounted.

• Special order items.

• Free gifts or promotional items with retail value

• Manufacturers original packaging is missing, incomplete, damaged or defaced
• Missing or damaged accessories, etc.
• Product is not in acceptable condition for resale(scratched, damaged, etc.)

IB/E OPTICS GmbH is not responsible for your order not arriving by a certain date, and we will therefor not authorize a return.  All shipping times are estimates only, not a guaranteed service and are clearly stated as such.

6. Customers Outside the European Union

Customers located outside the European Union may not be entitled to a statutory right of withdrawal.

Any cancellation, return or refund requests for such customers shall be governed by our Refund & Returns Policy, our Terms & Conditions and any mandatory legal requirements that cannot lawfully be excluded.

7. Contact

Questions regarding withdrawal rights may be directed to us using the contact details provided on this website.